We respect your privacy
At hochstehealthcare.com, we are extremely proud of our commitment to protect your privacy. We value your trust in us. We will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to friends and family. Please read the following policy to understand how your personal information will be treated as you make full use of our Site.
We want users to:
1. Feel comfortable using our Site.
2. Feel secure in submitting information to us.
3. Know that by using our Site you are consenting to the collection of certain data.
We only collect the details provided by you on registration/on during the purchase of product together with information we learn about you from your use of our service and your visits to our Site and other sites accessible from them. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We will collect only such information as is necessary and relevant to us to provide you with the services available on the Site.
While, we try to ship out every order that has been successfully placed with hochstehealthcare.com, there are some situations in which we may have to cancel orders.
Some of the situations that may result in your order being cancelled include (but not limited to):
Product No Longer Available Or Temporarily Out Of Stock Limitations On Quantities Available For Purchase Restrictions On Quantity Or Number Or Orders As Per T&C Inaccuracies Or Errors In Product Or Pricing Or Promotion Information Problems Identified By Our Credit And Fraud Avoidance Department Inaccurate Or Insufficient Address Non-Serviceable Locations.
At times we may also require additional verification’s or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can.
Cancellations by The Customer
In case we receive a cancellation notice from you within 24-Hrs to 48Hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you. We will not be able to cancel those orders that have already been processed and shipped out by us. Learn More About How To Cancel Your Order.
Return and Refund Policy
At hochstehealthcare.com, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site.
If you receive a product which is not as per the specifications ordered by you i.e. Wrong Size, Wrong Color, Wrong Quantity, Defective, Damaged, Or Significantly different from the description given on the site.
You are completely protected. hochstehealthcare.com offers a 10 day return guarantee for all such items. However, for some products, the sale is a final sale. We will also not be able to accept the return if product Is used/worn or altered Exhibits physical damage to the box or to the product Is returned without original packaging and accessories Serial Number is tampered.
If you have received a damaged product or empty parcel or any item is missing, please contact us within 2 days of receiving the order. If you wish to know more about hochstehealthcare.com Return Policy, please refer to the Frequently Asked Questions below
Frequently Asked Questions
1. What is the return period of an item?
Items should be returned within 10 days of receiving the product. The return period of the product is mentioned along with the product description.
2. How do I initiate a return and what happens afterwards?
Return request is reviewed by hochstehealthcare.com. After approval, pickup of the product is arranged through our courier partner. If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by us. After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability It takes between 1 to 4 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.
3. How should I pack the product for pick-up?
Make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. On the box, do mention your order number. If your order is approved for pick-up, you will receive the packaging instructions and return address in a separate email from us.
4. Do I need to pay the courier company to send my product back?
If we arrange the pick up of your product, you don’t need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost. However, we will reimburse you the courier charges upto Rs.200.
5. My product has been picked-up, how do I know it has reached you?
After your order is picked from your place, within 24-48 hours, you will receive an email from us specifying the tracking details using which you can track the package on courier’s website. You can track the status of your return request at hochstehealthcare.com/contact/ too.
6. When will I get the replacement or refund?
We initiate the replacement or refund within 2-5 working days of receiving the product at our center. For refunds it takes upto 2-5 weeks for the amount to get credited in your account after we have initiated the refund. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written hochstehealthcare..com/contact/ order number on the package.
For COD orders eligible amount would be credited via NEFT. RTGS , IMPS details have to be mandatory submitted by the user against the order id by sending details via hochstehealthcare.com/contact. (or) write an email to [email protected]
At hochstehealthcare.com, we provide world class shipping to all our customers that includes inspection, fast & on-time delivery, top quality packaging, insurance for the package, and timely communication at each stage of shipping.
We completely understand that once you buy merchandise online, the biggest question usually is “Where is my stuff?” – well at hochstehealthcare.com, we address that worry by promising you “No Anxiety Shipping”. This means that once you have bought a product at our site, we take care of everything so you don’t have to be anxious about anything.
Each order we receive will be processed within 48 hours, and you will hear from us at every step of the way- i.e.- when the order is placed, processed, shipped, and delivered. And of course, any questions along the way just contact our customer support and we will resolve your problem right there (or) write an email to [email protected]
We have partnered with most of the top courier and logistics partners to assure that you receive your order on time and safely with full courtesy and attention.
Please Note: The delivery time frame mentioned on product details is estimated. Actual delivery time depends upon logistics partner, address where the order needs to be delivered and courier issues and other circumstances that might effect delivery. You can rest assured that you are completely protected as a shopper at hochstehealthcare.com. You always have a choice to cancel your order due to shipment delay by contacting us at Customer Support.
How can you contact us?
If you have questions or comments about this notice, you may email us at [email protected] or by post to:
Hochste Heath Care Private Limited
Plot No 12, Sripuram 3rd Cross Street, Tiruneermalai Main Rd, Opp Reliance Market, Chromepet, Chennai, Tamil Nadu 600044. eMail: [email protected] – Mobile: (+91) 97890 99087.